Use Outlook as Helpdesk for customer mails directed at Online and also Internet shops. You will get a specified structure with the typical topics that turn up in customer mails Online and also Internet shops, accompanied by ideas for boilerplates which can be sorted into this segments. The Webshop text phrases are compatible to a multiuser configuration so that via a local network several helpdesk staff share the identical helpdesk texts and share the identical boilerplates. All templates for the boilerplates already have headlines in 2 languages and also were assigned small images for easy finding. This folder structure will be used in Outlook with the help of the great software ReplyButler, so that all boilerplates so that all boilerplates can get accessed at express speed.
